Living in the digital era of 4.0, we would rely on easy and fast banking transactions, thus many digital businesses offer easier, faster and simpler payment transactions. However, if a business cannot offer such privileges, it will most likely lose the customers. Based on a study, the drop-off rate from online stores reached 70%, because the customers do not like the complicated process when they are making payments.

BRI has devoted itself to providing more ATMs (Automated Teller Machines) throughout the country to boost the banking access and services for customers. As a result, BRI is the bank with the most ATMs in Indonesia. In September 2019, BRI had 20.864 ATMs and 3.209 CRM (Cash Recycle Machine).